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Shipping & Returns

Woolstar Shipping


Domestic Shipping  
All States $9.95

Express Shipping $19.95

Free standard shipping for orders over $149.00


Delivery Time

We endeavour to ship within 1-2 Business Days (excluding Uggs & Slippers made to order allow 1-2 weeks). Delivery’s will be by Direct Freight Express, we do not deliver to PO Box. Business address is preferred. Signature required on delivery, please ensure your delivery address has someone available to accept delivery. Tracking numbers will be sent upon despatch, please track your item online for delivery date estimate.

Current Covid Restrictions causing delay in delivery time with Direct Freight please allow extra time for delivery.

 

International Shipping

Charges will be based on Country Zone. Your shipping amount will be quoted in checkout based on zones 


Country Zones


Zone 1 - New Zealand, Fiji, Hong Kong, Macau

Zone 2 - Indonesia, Malaysia, Singapore, China, Japan, South Korea, Taiwan

Zone 3 - Canada, USA

Zone 4 - Belgium, France, Germany, Luxemburg, United Kingdom

 

Customs and Duty Charges

Any customs or import duties and fees that are charged once the parcel reaches its destination country must be paid by the recipient of the parcel. 
Woolstar has no control over these charges and are unable to determine the cost. Customs policies vary each country, please contact your local customs office for more information.

 

Returns and Refunds - Bedding Products

Please choose carefully when selecting your quilt, toppers and pillows, as there is no exchange on these items once the product has been opened due to health reasons, unless the product is faulty.

In the unlikely event that your product is faulty or not as described please contact customer service on 02 9829 6199 or by email sales@woolproducts.com.au to organise return and exchange of the product at no cost to you. 

 

Returns and Refunds - Slippers, Uggs and Socks

We know it is difficult to purchase footwear online and selecting the correct sizing, in the event that the footwear does not fit we allow exchanges and refunds for 30days from date of purchase, following the set conditions;

  • All costs associated with the return of the goods are at the responsibility of the customer 
  • The original Shipping costs are not refundable
  • Goods must be returned unworn in original packaging with all tags attached
  • Any products that are returned and do not meet original condition will be returned to the customer

If you would like to return your footwear, please contact customer service on 02 9829 6199 or by email sales@woolproducts.com.au, stating your order number. We will then provide a return authorization with details on where to send your product. Upon receipt and inspection of return we will then process the exchange / refund. 


Contacting Us For More Information


If you would like to discuss shipping or returns further please contact us 02 9829 6199 or by email sales@woolproducts.com.au