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We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.


If you change your mind about a product or are unhappy with your purchase or you think your product is faulty, you can return for a refund as long as the product is unused and unopened. You will require a return authorization number, this can be obtained by email sales@ woolproducts.com.au or by phoning customer service on 02 9829 6199. The refund amount will be excluding the shipping cost. For further assistance with product returns, please contact our customer service centre on 02 9829 6199.


All Woolstar Products come with a five year manufacturers guarantee on workmanship and material defects. A guarantee slip is provided in the product for you to complete and return. Your data - Use and Protection
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. Please refer to our privacy statement


Whilst Woolstar employs the latest SSL technology for its transactions with our customers, Woolstar will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.


When you place an order by Credit card you may be sent an email from our Fraud Prevention officer requesting further information such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. These information requests are sent to help protect credit card account holders from online fraud.


You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior consent of Woolstar. Any authorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provisions in question shall not be affected thereby. Woolstar reserves the right to change the terms & conditions of sale at anytime.


These terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.